Shipping, Returns, Guarantee, Personal Information

Shipping Product Time frame to receive your Custom Tent:

Call the maker, 661-245-3635, or email:

What shape are you looking for?  Square or hexagon. (Carports coming soon)

Next what size tent?   7', 10', 12' 15' 20' square or 15'6" or 18'6" hexagon

What colors?   Sunbrella is available in many colors. All are colorfast.

Maker will work with you via email to establish design graphics for your approval and pencil in the exact week your tent canvas will be cut, 2 weeks production, then email you "tent-up" photo prior to FedEx shipping.

You will get "tent-up" photos with the cross check design graphics in 2 weeks from canvas cutting date. When that email arrives your tent is ready to ship insured FedEx to the address you provide with phone number to sign upon delivery. 

Normal time frame to receive a custom tent is 3 weeks to 7 weeks. We stock multiple rolls of all the most popular Sunbrella canvas colors. Sometimes a special order Sunbrella canvas color is on back order, which can delay start date, canvas cutting room work. We will keep you up to date on expected arrival of back ordered canvas and tightly schedule the start of your tent. We always deliver on time. You will have your tent before your important event. We care.

Returns: limited to non-custom products, unused in original package. You pay for return postage or shipping. 

Shipping Return:

To return your product contact us first, then ship your product to:

Oakenfoot, 3429 Los Padres Drive, Frazier Park, CA 93225, United States 

You will be responsible for paying for your returned product shipping costs. Shipping costs are non-refundable. 


Sunbrella is warranted by manufacturer for 10-years. Sunbrella tents are well known to be in service for 15 - 20 years. 

Contact us for details:

Sharing Your Personal Information: 

We will NOT share your Personal Information with third parties.