Shipping, Returns, Guarantee, Personal Information
Transaction purchase limit is 3 tent systems, check out limit is $20K. If your business needs exceed limit, please contact us then follow directions for larger purchase orders with solid shipping date contract.
661-245-3635 M-F 7am-4pm Pacific time zone
oakenfoot.fairetents@gmail.com
Thank you - we care and fully intend to always ship on time.
Custom Order design tent orders: process time to shipping time 2 - 6 weeks.
For critical FedEx shipping timing, please call maker, 661-245-3635 M-F 7am-4pm Pacific time zone.
What shape are you looking for? Square or hexagon. (Carports coming soon)
Next what size tent? 7', 10', 12' 15' 20' square or 15'6" or 18'6" hexagon
What colors? Sunbrella is available in many colors. All are colorfast.
Maker is available to work with you by phone to use the very special app to create your custom "build-a-tent" system or via email to establish design graphics.
You will get "tent-up" photos 2 weeks from canvas cutting date. When that email arrives your tent is ready to ship insured FedEx to the address you provide with phone number to sign upon delivery.
We stock multiple rolls of all the most popular Sunbrella canvas colors. Sometimes a special order Sunbrella canvas color is on back order, which can delay start date, canvas cutting room work. We will keep you up to date on expected arrival of back ordered canvas and tightly schedule the start of your tent. We always deliver on time per contract. You will have your tent before your important event. We care.
Returns: limited to non-custom products, unused in original package. You pay for return postage or shipping.
Shipping Return:
To return your product contact us first, then ship your product to:
Oakenfoot, 3429 Los Padres Drive, Frazier Park, CA 93225, United States
You will be responsible for paying for your returned product shipping costs. Shipping costs are non-refundable.
Guarantee:
Sunbrella is warranted by manufacturer for 10-years. Sunbrella tents are well known to be in service for 15 - 20 years.
Contact us for details: oakenfoot.fairetents@gmail.com
Sharing Your Personal Information:
We will NOT share your Personal Information with third parties.