Shipping, Returns, Guarantee, Personal Information

Transaction purchase limit is 3 tent systems, check out limit is $20K. If your business needs exceed limit, please contact us then follow directions for larger purchase orders with solid shipping date contract. 

661-245-3635 M-F 7am-4pm Pacific time zone

oakenfoot.fairetents@gmail.com 

Thank you - we care and fully intend to always ship on time. 

Custom Order design tent orders: process time to shipping time 2 - 6 weeks.

For critical FedEx shipping timing, please call maker, 661-245-3635 M-F 7am-4pm Pacific time zone. 

What shape are you looking for?  Square, hexagon, carports, octagon. 

Next what size tent?   7', 10', 12' 15' 20' square; 15'6" or 17' hexagon, 23' octagon, 10'x20' carport. 

What colors?   We stock many colors and have rolls of Sunbrella ready to create with, always. All colors of Sunbrella are colorfast, mildew resistant, and considered all weather use canvas. Manufacture warrantee 10 years for the service life of the Sunbrella canvas. 

Maker is available to assist you by phone with your color design application using our very special app to create your custom "build-a-tent" Oakenfoot tent system. Please have your computer or lap top open and ready. 

661-245-3635 M-F 7am-4pm Pacific zone.

You can request the canvas cut date for your event and travel planning. Also, you have the ability to adjust your color design up to the day before your canvas cut date. Once the canvas is cut, that's it. You get what you design to every detail. If you are potentially still fine tuning the design, let us know so we work with you and then cut your final approved design for your Oakenfoot tent system. We are all artists. Details matter.

Normal production flow includes "tent-up" photos about 2 weeks from canvas cutting date. When that email arrives your tent is ready to ship insured FedEx to the address you provide with phone number to sign upon delivery. We understand the faire business movement/re-location to gigs, Please, just keep us updated if and when shipping address needs adjustments. Easy.

We stock multiple rolls of all the most popular Sunbrella canvas colors.  You will have your tent before your important event. We care.

Returns: limited to non-custom products, unused in original package. You pay for return postage or shipping. 

Shipping Return:

To return your product contact us first, then ship your product to:

Oakenfoot, 3429 Los Padres Drive, Frazier Park, CA 93225, United States 

You will be responsible for paying for your returned product shipping costs. Shipping costs are non-refundable. 

Guarantee:

Sunbrella is warranted by manufacturer for 10-years. Sunbrella tents are well known to be in service for 15 - 20 years. 

Contact us for details: oakenfoot.fairetents@gmail.com

Sharing Your Personal Information: 

We will NOT share your Personal Information with third parties.