Shipping, Returns, Guarantee, Personal Information

Shipping Product Time frame to receive your custom shoes:

Once we at Oakenfoot have your completed duct tape cast-up we can then commit to a shipping week which can be a quick as 4 weeks or as long as 12 weeks. Our high season is March through August, which can take as long as 12 weeks to ship our custom shoes to you.

USPS priority service. Limited to United States customers at present.

Email notification with tracking number will be provided within 24 hours.

 

Returns: 

Our return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund.  

Custom order design adjustment is open until the date the leather is cut. Call Linda and discuss design changes at 661-319-0839, PST 9am - 11am Monday - Wednesday. Custom products are not eligible for refund or exchange. 

To be eligible for refund, non-custom design products only, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping Return:

To return your product, you should mail your product to:

Oakenfoot, PO box 1863, Frazier Park, CA 93225, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Guarantee:

Oakenfoot will guarantee both workmanship and craftsmanship of our products for 12 months, normal use is understood, will repair or replace product. Contact us for details: oakenfootmoccasins@gmail.com

Sharing Your Personal Information: 

We will NOT share your Personal Information with third parties.